Best Call Center Phone Systems for Efficient Customer Service

Call centers are essential for businesses that prioritize customer service. They provide a direct line of communication between customers and the company, ensuring that any concerns or issues are addressed promptly. However, a call center is only as effective as its phone system. A reliable and efficient call center phone system can make all the difference in keeping customers satisfied.

When searching for the best call center phone systems, there are several factors to consider. One critical aspect is the system’s ability to handle high call volumes without sacrificing call quality. Another important factor is the system’s integration capabilities with other software and tools used by the call center. Additionally, the ease of use and the availability of customer support are also crucial considerations.

We spent extensive time researching and testing various call center phone systems to identify the ones that provide the best user experience and deliver the most value to businesses. In this article, we will discuss the top call center phone systems available on the market today and highlight the features that make them stand out. Whether you’re a small business owner or a large corporation, our comprehensive guide will help you make an informed decision when choosing a call center phone system.

Best Call Center Phone Systems

We have researched and tested various call center phone systems to bring you the top picks for your business. Our team has evaluated each product based on features, pricing, and customer support. Whether you are a small business or a large enterprise, our list has a phone system that will meet your needs. Check out our recommendations below.

Leitner LH255 Dual-Ear USB-A Headsets

If you’re looking for a comfortable and reliable headset for your call center, the Leitner LH255 Dual-Ear USB-A Headset is a great choice.

Pros

• Effortless USB setup with 100% of VoIP and softphone systems.
• Blocks out background noise for clear communication.
• UltraFlex headband guarantees a comfortable fit on any head.

Cons

• May be too big for some ears.
• The switches can be hard to find.
• No instructions included.

We’ve found that the Leitner LH255 is a great addition to any office or call center. It’s also one of the best headsets to work from home. The USB setup is effortless and works with 100% of VoIP and softphone systems. The in-line call controls let you answer and end calls, mute, and change the volume – all from your fingertips! It also makes a great Zoom, Skype, and Microsoft Teams headset.

The Leitner LH255 corded headset with microphone blocks out background noise so your callers will hear you and only you. The sound demo in the videos section of the listing is a great way to hear the difference. The UltraFlex headband guarantees a comfortable fit on any head. It’s a moldable plastic that can be stretched or squeezed and retain that shape. The reversible wearing style means you can wear it on whichever side suits you best.

Although the Leitner LH255 is a great headset, it may be too big for some ears. The switches can be hard to find and there are no instructions included. However, the 5-year full-replacement warranty from Leitner Headsets is a great reassurance. Our US-based support is ready for any questions, inquiries, or fine-tuning of your headset.

Overall, we highly recommend the Leitner LH255 Dual-Ear USB-A Headsets for call centers and remote workers looking for a comfortable and reliable headset.

Call Center Telephone with Noise Cancellation Headset (HT500)

If you’re looking for an affordable call center phone system, the Call Center Telephone with Noise Cancellation Headset (HT500) is a great option for you. We’ve tested this product and here’s what we think:

Pros

• The noise-cancellation microphone is excellent and provides clear sound quality for both the caller and the operator.
• The flexible rotation arm of the headset is comfortable and can be adjusted to fit any user’s needs.
• The phone is easy to set up and connects to an existing standard telephone jack, so you don’t need any batteries.

Cons

• The phone’s answering system is digital, so it may not be suitable for users who prefer an analog system.
• The phone’s recording capacity is only 24 hours, which may not be sufficient for some users.
• The phone’s dialer type is a single keypad, which may not be ideal for users who prefer a full keyboard.

Overall, we think the Call Center Telephone with Noise Cancellation Headset (HT500) is a great option for those looking for an affordable and reliable call center phone system. The noise-cancellation microphone and flexible rotation arm of the headset make it comfortable to use for long periods, and the phone is easy to set up and use. However, the digital answering system and limited recording capacity may not be suitable for all users.

Leitner LH255XL Dual-Ear USB-A

If you’re looking for a reliable and comfortable call center phone system, the Leitner LH255XL Dual-Ear USB-A is a great option to consider.

Pros

• The noise-cancelling microphone blocks out background noise, making it easier to hear and be heard during calls.
• Call controls are conveniently located on the headset, allowing for easy answering, ending, muting, and volume adjustments.
• The headset is plug-and-play and works with 100% of VoIP and softphone systems.

Cons

• The earpads may be too large for some users, which can be uncomfortable during extended use.
• The headset is wired, which may limit mobility during calls.
• The price may be higher than some other call center phone systems on the market.

Overall, the Leitner LH255XL Dual-Ear USB-A is a solid choice for a call center phone system. The noise-cancelling microphone and call controls make it easy to communicate effectively, while the plug-and-play setup ensures compatibility with a variety of systems. However, the large earpads may not be comfortable for all users, and the wired connection may limit mobility.

AT-amp;T CD4930 Corded Phone

If you’re looking for a reliable corded phone with an answering system, the AT-amp;T CD4930 could be a good choice.

Pros

• The speakerphone feature makes it easy to have hands-free conversations, even with multiple people.
• The extra-large display is easy to read and tilts for the best viewing angle.
• The audio assist feature temporarily increases volume and enhances sound frequencies for easier understanding.

Cons

• Some users have reported issues with the dial tone not working properly.
• Caller ID is available, but the phone does not have call blocking capabilities.
• The phone does not have a built-in phone book for storing frequently called numbers.

We found that the AT-amp;T CD4930 was easy to set up and use. The answering system works well, and the speakerphone feature is a nice touch. The display is large and easy to read, which is helpful for those with visual impairments. However, the lack of call blocking and phone book features may be a drawback for some users. Overall, we think this phone is a good choice for those looking for a reliable corded phone with an answering system.

AT-amp;T BL102-4 DECT 6.0 4-Handset Cordless Phone

If you’re looking for a cordless phone that can help you stay organized and block unwanted calls, the AT-amp;T BL102-4 DECT 6.0 4-Handset Cordless Phone might be the perfect choice for you.

Pros

• The Smart Call Blocker feature automatically blocks robocalls, and you can permanently blacklist any number you want with one touch.
• The answering system can record up to 22 minutes of incoming messages, outgoing announcements, and memos.
• The large buttons and extra-large screen make it easy to see and dial calls.

Cons

• The phone’s processor can be slow, which can make it frustrating to navigate menus and check call logs.
• The batteries are not replaceable, which means you’ll need to replace the entire phone if the batteries stop holding a charge.
• Some users have reported issues with the microphone suddenly not working, which can make it difficult to have conversations.

We recently had the opportunity to test out the AT-amp;T BL102-4 DECT 6.0 4-Handset Cordless Phone, and we were impressed with its range and call blocking features. The Smart Call Blocker worked well to keep unwanted calls at bay, and we appreciated the ability to blacklist numbers with one touch. The answering system was also a useful feature, as it allowed us to keep track of incoming messages and memos.

The phone’s large buttons and extra-large screen were a plus, especially for those who might have trouble seeing smaller text. However, we did notice that the phone’s processor could be a bit slow at times, which made navigating menus and checking call logs a bit frustrating.

Another potential downside is that the batteries are not replaceable, which means you’ll need to replace the entire phone if the batteries stop holding a charge. Additionally, we did come across some reviews from users who reported issues with the microphone suddenly not working, which could make it difficult to have conversations.

Overall, we would recommend the AT-amp;T BL102-4 DECT 6.0 4-Handset Cordless Phone to anyone looking for a reliable cordless phone with useful call blocking and answering features.

Buying Guide

When choosing the best call center phone system, there are several factors to consider. We’ve compiled a list of features to look for to ensure you make an informed decision.

Features to consider

1. Scalability: A good call center phone system should be able to grow with your business. Look for a system that allows you to easily add or remove lines, extensions, and agents as your business expands or contracts.

2. Integration: Your call center phone system should integrate seamlessly with other software and tools you use, such as customer relationship management (CRM) software, helpdesk software, and productivity tools.

3. Call routing: The ability to route calls efficiently is critical for call centers. Look for a system that allows you to set up rules for call routing based on factors such as the caller’s location, the time of day, and the agent’s availability.

4. Reporting and analytics: A good call center phone system should provide detailed reports and analytics on call volume, call duration, wait times, and other metrics. This information can help you identify areas for improvement and optimize your call center operations.

5. Security: Call center phone systems handle sensitive customer information, so security is paramount. Look for a system that includes features such as encryption, two-factor authentication, and role-based access control.

Additional considerations

1. Cost: Call center phone systems can be expensive, so it’s important to consider the total cost of ownership, including hardware, software, maintenance, and support.

2. Ease of use: A complex system can be difficult for agents to use, leading to frustration and decreased productivity. Look for a system that is intuitive and easy to use.

3. Customer support: A good call center phone system vendor should provide excellent customer support, including training, documentation, and technical support.

By considering these factors, you can choose the best call center phone system for your business needs.

Frequently Asked Questions

What features should I look for in a phone system for a small business call center?

When selecting a phone system for your small business call center, it’s important to consider features such as call routing, call recording, IVR (Interactive Voice Response), and reporting/analytics. These features can help improve your call center’s efficiency, customer service, and overall performance.

How does inbound call center software differ from outbound call center solutions?

Inbound call center software is designed to handle incoming calls from customers, while outbound call center solutions are used for making outbound calls to customers or prospects. Inbound call center software typically includes features such as call routing, IVR, and queue management, while outbound call center solutions may include features such as predictive dialing, call scripting, and lead management.

What are the top-rated call center software systems currently on the market?

There are many call center software systems available on the market, each with their own strengths and weaknesses. Some of the top-rated call center software systems include Five9, Talkdesk, and Zendesk. It’s important to evaluate each system based on your specific needs and requirements.

Which call center phone systems offer the best integration with CRM software?

Many call center phone systems offer integration with CRM (Customer Relationship Management) software, which can help improve your call center’s efficiency and customer service. Some of the call center phone systems that offer the best integration with CRM software include Freshcaller, RingCentral, and Salesforce.

What are the advantages of cloud-based call center phone systems over on-premise solutions?

Cloud-based call center phone systems offer several advantages over on-premise solutions, including lower upfront costs, greater scalability, and easier maintenance and upgrades. Cloud-based solutions also offer greater flexibility and accessibility, as agents can work from anywhere with an internet connection.

How do I choose a call center phone system that scales with my business growth?

When selecting a call center phone system, it’s important to consider your business’s current and future needs. Look for a system that offers scalability and flexibility, as well as features such as reporting and analytics that can help you track your call center’s performance and identify areas for improvement. It’s also important to consider the system’s pricing model and whether it aligns with your budget and growth plans.