Best Buy TV Return Policy: Everything You Need to Know

TVs are a staple in most households, providing entertainment and information to people of all ages. With technology advancing rapidly, the options for TVs are endless. From LED to OLED, 4K to 8K, and smart to non-smart, there are many factors to consider when purchasing a TV.

However, even with careful consideration, sometimes a TV may not meet your expectations or needs. This is where return policies come into play. It is essential to know the return policy of the store you are purchasing from to avoid any hassle or disappointment in case the TV needs to be returned.

When it comes to Best Buy, their TV return policy is one of the best in the market. Best Buy allows customers to return or exchange their TVs within 15 days of purchase for most customers, and 30 days for My Best Buy Elite and Elite Plus members. This gives customers ample time to test out their TV and ensure it meets their expectations.

It is important to note that the TV must be in its original packaging and in like-new condition for a full refund. If the TV is not in like-new condition, Best Buy may charge a restocking fee. Additionally, if the TV was purchased with a gift card, the refund will be issued in the form of a gift card.

Knowing the return policy of a store can make a significant difference in the purchasing process. With Best Buy’s generous return policy, customers can feel confident in their purchase and know that they have the option to return or exchange their TV if needed.

Best Buy TV Return Policy

We understand that returning a product can be a hassle, especially if you’re not satisfied with your purchase. That’s why we’ve compiled a list of the best buy TV return policies to make your shopping experience stress-free. We’ve done the research so that you don’t have to, and we’re confident that these products will meet your expectations. Check out our top picks below.

INSIGNIA 50-inch Class F30 Series LED 4K UHD Smart Fire TV with Alexa Voice Remote

If you’re looking for a budget-friendly TV with Alexa voice control, the INSIGNIA 50-inch Class F30 Series LED 4K UHD Smart Fire TV might be a good fit for you.

Pros

• Enjoy 4K Ultra HD resolution and upscale your current content to Ultra HD-level picture quality.
• Access thousands of shows with Fire TV and control your TV verbally with Alexa voice remote.
• DTS Studio Sound creates realistic and immersive audio with two-speaker playback.

Cons

• The refresh rate is only 60 Hz, which may not be ideal for fast-paced sports or action movies.
• The TV is only 50 inches, which may not be large enough for some viewers.
• The Wi-Fi connectivity may be slower than other high-end models.

We recently purchased the INSIGNIA 50-inch Class F30 Series LED 4K UHD Smart Fire TV and have been pleased with its performance. The picture quality is impressive, and the DTS Studio Sound creates a cinematic experience in our living room.

One of the best features of this TV is the Alexa voice control. We can easily search for shows, control the volume, and switch inputs with simple voice commands. The Fire TV also provides access to thousands of channels, apps, and Alexa skills, including popular streaming services like Netflix, Hulu, and Prime Video.

However, we have noticed that the refresh rate is only 60 Hz, which may not be ideal for fast-paced sports or action movies. Additionally, the Wi-Fi connectivity may be slower than other high-end models, which can cause buffering or lagging issues.

Overall, if you’re looking for a budget-friendly TV with Alexa voice control and impressive picture and sound quality, the INSIGNIA 50-inch Class F30 Series LED 4K UHD Smart Fire TV is worth considering.

INSIGNIA 24-inch Class F20 Series Smart HD 720p Fire TV with Alexa Voice Remote (NS-24F201NA23, 2022 Model) 24 inches

If you’re in the market for a budget-friendly TV with smart features, the INSIGNIA 24-inch Class F20 Series Smart HD 720p Fire TV with Alexa Voice Remote is definitely worth considering.

Pros

• The Alexa Voice Remote makes it easy to control your entertainment with just your voice.
• With access to over 1 million streaming movies and TV episodes, you’ll never run out of things to watch.
• The TV supports Apple AirPlay, allowing you to share videos, photos, music, and more from your Apple device to your TV with just the touch of a button.

Cons

• The TV has a 720p resolution, which may not be sufficient for those who prefer higher quality video.
• The refresh rate is only 60 Hz, which may result in some motion blur during fast-paced scenes.
• The TV is only 24 inches, which may be too small for some users.

In our experience, the INSIGNIA 24-inch Class F20 Series Smart HD 720p Fire TV with Alexa Voice Remote is a great option for those who want a TV with smart features without breaking the bank. The Alexa Voice Remote is a particularly convenient feature, as it allows you to easily control your entertainment with just your voice. Additionally, with access to over 1 million streaming movies and TV episodes, you’ll never run out of things to watch.

However, it’s worth noting that the TV has a 720p resolution, which may not be sufficient for those who prefer higher quality video. Additionally, the refresh rate is only 60 Hz, which may result in some motion blur during fast-paced scenes. Finally, the TV is only 24 inches, which may be too small for some users.

Overall, if you’re looking for a budget-friendly TV with smart features, the INSIGNIA 24-inch Class F20 Series Smart HD 720p Fire TV with Alexa Voice Remote is definitely worth considering. Just be aware of its limitations in terms of resolution, refresh rate, and size.

INSIGNIA 24-inch Class F20 Series Smart Full HD 1080p Fire TV with Alexa Voice Remote (NS-24F202NA23, 2022 Model) 24 Inches

If you’re looking for a budget-friendly TV that offers a range of features, the INSIGNIA 24-inch Class F20 Series Smart Full HD 1080p Fire TV with Alexa Voice Remote might be the right choice for you.

Pros

• The 1080p resolution provides high-quality visuals, making it perfect for streaming your favorite movies and shows.
• The Alexa Voice Remote allows you to easily control your entertainment, search across apps, switch inputs, and more using just your voice.
• The Fire TV experience built-in offers access to over 1 million streaming movies and TV episodes with access to tens of thousands of channels, apps, and Alexa skills.

Cons

• The 24-inch screen size might not be suitable for everyone’s needs.
• The TV’s speakers are built-in, so the sound quality might not be as good as a separate sound system.
• The TV’s Wi-Fi connectivity might be slower than other models.

Overall, the INSIGNIA 24-inch Class F20 Series Smart Full HD 1080p Fire TV with Alexa Voice Remote is a great option for those who are looking for an affordable TV with a range of features. It’s perfect for small spaces like bedrooms or kitchens, and its compact size makes it easy to move around. The Alexa Voice Remote is a great feature that makes it easy to control your entertainment, and the Fire TV experience built-in offers access to a wide range of streaming options. However, the 24-inch screen size might not be suitable for those who want a larger TV, and the built-in speakers might not offer the best sound quality.

VIZIO 24-inch D-Series Full HD 1080p Smart TV

If you’re looking for a budget-friendly TV that delivers a crisp, clear 1080p Full HD resolution, the VIZIO 24-inch D-Series Smart TV might be the right choice for you.

Pros

• The Full Array LED Backlight ensures superior light uniformity and picture performance.
• The IQ Picture Processor delivers superior picture processing, faster navigation, and quicker load times.
• The V-Gaming Engine automatically optimizes picture mode for gaming and makes next-gen console gameplay more responsive.

Cons

• The 60Hz refresh rate might not be ideal for fast-paced action scenes.
• The TV might not be compatible with certain apps or streaming services.
• The sound quality might not be as good as some higher-end models.

We recently purchased the VIZIO 24-inch D-Series Smart TV and have been impressed with its picture quality and overall performance. The Full Array LED Backlight ensures that the picture is evenly distributed across the screen, and the IQ Picture Processor delivers superior processing for a smoother viewing experience.

One of the standout features of this TV is the V-Gaming Engine, which automatically optimizes the picture mode for gaming and makes next-gen console gameplay more responsive. This is a great feature for gamers who want to get the most out of their gaming experience.

However, the 60Hz refresh rate might not be ideal for fast-paced action scenes, and the TV might not be compatible with certain apps or streaming services. The sound quality might also not be as good as some higher-end models, but this can be easily remedied with the addition of external speakers or a soundbar.

Overall, if you’re looking for a budget-friendly TV that delivers a crisp, clear picture and has some great features for gamers, the VIZIO 24-inch D-Series Smart TV is definitely worth considering.

SAMSUNG 32-inch Class LED Smart FHD TV 1080P (UN32N5300AFXZA, 2018 Model), Black 32 Inch (1080p) TV Only

If you’re looking for a TV with a Full HD 1080p resolution and Smart TV features, the SAMSUNG 32-inch Class LED Smart FHD TV 1080P (UN32N5300AFXZA, 2018 Model) is a solid choice.

Pros

• Enjoy a viewing experience that is 2x the clarity of standard HD TVs with Full HD 1080p resolution
• Get to your entertainment faster, easier, and more intelligently with intuitive Smart TV features and built-in Wi-Fi
• Reveal a more true-to-life picture with enhanced contrast with Micro Dimming Pro

Cons

• Only has a 60 Hz refresh rate, which may not be sufficient for high-speed action scenes or gaming
• The TV’s speakers may not be as powerful as some users would like
• The TV is not 4K, which may be a downside for those who want the highest resolution possible

This TV has a sleek design and is easy to set up. The Smart TV features are intuitive and allow for easy access to streaming services. The Full HD 1080p resolution provides a clear and vibrant viewing experience. The Micro Dimming Pro feature enhances contrast and provides a more true-to-life picture. However, the 60 Hz refresh rate may not be sufficient for those who enjoy high-speed action scenes or gaming. Additionally, the TV’s speakers may not be as powerful as some users would like. Overall, the SAMSUNG 32-inch Class LED Smart FHD TV 1080P (UN32N5300AFXZA, 2018 Model) is a solid choice for those looking for a TV with Full HD 1080p resolution and Smart TV features.

Feihe 14 inch Small Flat Screen Kitchen TV with Antenna ATSC Tuner/USB/HDMI/AV/VGA, Built-in TV Stand and Remote Control for Car,RV,Camping,Outdoor or Office

If you’re looking for a portable and versatile TV, the Feihe 14 inch Small Flat Screen Kitchen TV is a great option for you. With its built-in digital tuner, HD picture and sound, multiple connectivity options, and portable design, this TV is perfect for various settings such as the kitchen, bedroom, RV, camping, or even the office.

Pros

• Equipped with a built-in digital tuner that receives ATSC digital, NTSC analog TV, and DTV ATV all in one, ensuring that you can enjoy your favorite TV shows and movies with stunning clarity and vivid colors.
• Featuring a high-definition display, this TV delivers crisp and clear images in HD quality, and its built-in speakers provide rich and clear audio, enhancing your viewing pleasure.
• Offers various connectivity options such as USB, HDMI, AV, and VGA ports, allowing you to connect different devices such as TV sticks, gaming consoles, DVD players, laptops, and more.

Cons

• The setup process can be challenging for some users, especially those who are not familiar with engineering.
• Some users have reported that the TV changes language from English to Spanish while watching, which can be frustrating.
• The TV comes without a user manual, which can make it difficult for some users to put it together.

This TV is perfect for those who are looking for a portable and versatile option for on-the-go entertainment. Its 12-volt power input makes it compatible with car adapters and other portable power sources, ensuring uninterrupted entertainment wherever you go. Upgrade your entertainment options and bring convenience to your daily life with this innovative TV.

VIZIO V-Series 4K UHD Smart TV

If you’re looking for a budget-friendly Smart TV, the VIZIO V-Series 4K UHD Smart TV is a great option.

Pros

• Crystal-clear and sharp picture quality
• V-Gaming engine for an immersive gaming experience
• SmartCast platform with built-in apps for streaming

Cons

• Limited connectivity options
• No Bluetooth support
• Poor sound quality

We were impressed with the picture quality of the VIZIO V-Series 4K UHD Smart TV. The Dolby Vision and HDR10 technologies provide incredible brightness, contrast, and color for an immersive viewing experience. The V-Gaming engine also takes gaming to the next level with sub 10ms input lag, 4K 48-60 fps Variable Refresh Rate, and Auto Game Mode.

The SmartCast platform is easy to use and comes with built-in apps such as WatchFree for free access to live TV and hundreds of channels. However, the TV has limited connectivity options with only USB, Ethernet, and HDMI ports. Additionally, there is no Bluetooth support, which can be a deal-breaker for some users.

The sound quality of the TV is not great and may require external speakers for a better audio experience. Overall, the VIZIO V-Series 4K UHD Smart TV is a great budget-friendly option for those looking for a Smart TV with impressive picture quality and gaming features.

SYLVOX Outdoor TV

If you’re looking for a high-quality outdoor TV that can withstand various weather conditions, then the SYLVOX Outdoor TV is worth considering.

Pros

• The 4K ultra high definition picture quality provides an immersive visual experience, making it great for watching movies and sports games outdoors.
• The TV has an IP55 waterproof rating, which makes it more suitable for various outdoor environments than other TVs.
• The maximum brightness can reach 2000 nits, which is 6-7 times that of a home TV. You can adjust the screen brightness according to the intensity of outdoor light.

Cons

• The price point is higher than other outdoor TVs on the market.
• The TV is quite heavy, which can make it difficult to install.
• The sound quality is not as good as some indoor TVs.

We recently purchased the SYLVOX Outdoor TV for our backyard and have been impressed with its performance. The picture quality is excellent, and the colors are vibrant, even in direct sunlight. We love the fact that it is waterproof, which gives us peace of mind during rainy days.

One thing to note is that the TV is quite heavy, so it took us some time to install it properly. However, once it was set up, we were able to enjoy our favorite shows and movies outdoors without any issues.

Overall, we highly recommend the SYLVOX Outdoor TV for anyone looking for a high-quality outdoor TV that can withstand various weather conditions. With its 4K ultra high definition picture quality, IP55 waterproof rating, and ultra-high brightness, it’s a great investment for anyone who loves spending time outdoors.

Hisense 32-Inch Class A4 Series FHD 1080p Google Smart TV

If you’re looking for a budget-friendly smart TV with impressive features, the Hisense 32-Inch Class A4 Series FHD 1080p Google Smart TV is worth considering.

Pros

• The full array LED backlight provides a sharp and colorful picture along with 1080p high-definition LCD screen.
• The DTS Virtual: X feature creates immersive audio by virtualizing height content over traditional stereos.
• The Game Mode significantly improves the input lag, making your commands from the controller virtually instantaneous on the screen.

Cons

• The TV’s 60 Hz refresh rate may not be ideal for fast-paced action scenes.
• The sound quality may not be as good as some other higher-end models.
• The 32-inch screen size may be too small for some viewers.

We were impressed with the picture quality of this TV, especially considering its affordable price point. The full array LED backlight and 1080p high-definition LCD screen provide a sharp and colorful picture that is easy on the eyes. The DTS Virtual: X feature is also a standout, creating immersive audio by virtualizing height content over traditional stereos.

The Game Mode is another feature that we appreciated, significantly improving the input lag and making your commands from the controller virtually instantaneous on the screen. However, the 60 Hz refresh rate may not be ideal for fast-paced action scenes.

While the sound quality is not as good as some other higher-end models, we found it to be decent for the price point. Additionally, the 32-inch screen size may be too small for some viewers, but it’s perfect for smaller rooms or as a secondary TV.

Overall, if you’re looking for a budget-friendly smart TV with impressive features, the Hisense 32-Inch Class A4 Series FHD 1080p Google Smart TV is worth considering.

Hisense A7 Series 43-Inch Class 4K UHD Smart Google TV with Voice Remote, Game Mode Plus, Chromecast Built-in (43A7N, 2024 Model)

If you’re in the market for a new TV, the Hisense A7 Series 43-Inch Class 4K UHD Smart Google TV with Voice Remote, Game Mode Plus, Chromecast Built-in (43A7N, 2024 Model) is definitely worth considering.

Pros

• The wide color gamut technology makes for a stunning visual experience, with truer and more brilliant hues than a regular LED TV.
• The 4K AI upscaler enhances the picture quality of everything you watch, from classic movies to streaming content.
• The DTS Virtual feature takes your viewing experience to the next level by simulating omnidirectional sound with “rear” and “height” channels, without the need for extra speakers.

Cons

• The 60Hz panel may not be sufficient for serious gamers who require a higher refresh rate.
• The TV’s design is fairly basic and may not appeal to those who prefer a more sleek and modern look.
• The voice remote may not always recognize voice commands accurately.

The Hisense A7 Series 43-Inch Class 4K UHD Smart Google TV is a great choice for those who want a high-quality viewing experience without breaking the bank. The wide color gamut technology ensures that every scene is vibrant and lifelike, while the 4K AI upscaler enhances the picture quality of everything you watch. The DTS Virtual feature is a standout, as it creates a truly immersive audio experience that envelops you entirely.

While the 60Hz panel may not be sufficient for serious gamers, the TV’s Game Mode Plus feature does help to create a more dynamic gaming experience. However, the basic design of the TV may not appeal to those who prefer a more modern and stylish look. Additionally, the voice remote may not always recognize voice commands accurately, which can be frustrating.

Overall, the Hisense A7 Series 43-Inch Class 4K UHD Smart Google TV is a solid choice for anyone looking for a high-quality TV at an affordable price point.

Buying Guide

When it comes to buying a TV, there are a few key features to keep in mind to ensure that you get the best product for your needs. Here are some factors to consider when purchasing a TV:

Screen Size

The size of your TV is an important factor to consider, as it can greatly impact your viewing experience. When choosing a screen size, consider the size of your room and the distance between your TV and seating area. A general rule of thumb is to choose a screen size that is at least half the distance between the TV and seating area.

Picture Quality

Picture quality is another important aspect to consider. Look for a TV with a high resolution, such as 4K or 8K, to ensure that you get the sharpest and most detailed picture possible. Additionally, consider the type of panel used in the TV, such as OLED or QLED, as this can also impact picture quality.

Smart Features

Many TVs now come with smart features, such as built-in streaming services and voice control. Consider which features are important to you and choose a TV that offers those options.

Connectivity

Make sure to also consider the connectivity options available on the TV. Look for a TV with multiple HDMI ports, as well as USB and Ethernet ports, to ensure that you can easily connect all of your devices.

By keeping these factors in mind, you can choose a TV that meets your needs and provides the best viewing experience possible.

Frequently Asked Questions

What is the standard return period for a TV at Best Buy?

Our standard return period for TVs at Best Buy is 15 days from the date of purchase. This applies to both in-store and online purchases. However, if you are a My Best Buy Elite or Elite Plus member, you have an extended return period of 30 or 45 days, respectively.

Are there any restocking fees for returning a TV to Best Buy?

There are no restocking fees for returning a TV to Best Buy, as long as the TV is in its original condition and packaging. However, if the TV is returned in a damaged or non-resalable condition, we reserve the right to charge a restocking fee of up to 15% of the purchase price.

Is it possible to return a TV to Best Buy without the original packaging?

While we strongly recommend that you keep the original packaging for your TV, it is still possible to return a TV to Best Buy without it. However, we may charge a restocking fee of up to 15% of the purchase price if the TV is returned without its original packaging.

How does Best Buy handle returns for TVs without a receipt?

If you do not have a receipt for your TV purchase, we may still be able to process a return for you. However, we will need to verify the purchase through other means, such as your credit card statement or our internal records. If we are unable to verify the purchase, we may not be able to process the return.

Can an open-box TV be returned to Best Buy?

Yes, you can return an open-box TV to Best Buy within the standard return period, as long as it is in its original condition and packaging. However, if the open-box TV is returned in a damaged or non-resalable condition, we reserve the right to charge a restocking fee of up to 15% of the purchase price.

What is Best Buy’s policy for exchanging a TV after the standard return period?

If you need to exchange your TV after the standard return period has passed, we may still be able to accommodate your request. However, we will need to evaluate the condition of the TV and may charge a restocking fee of up to 15% of the purchase price. Additionally, any exchange will be subject to current pricing and availability.